Ask us β weβre here to help!
FAQ
π‘ Are your products made with genuine minerals?
Yes β all of our products are made with 100% genuine, ethically sourced minerals. We carefully select each crystal to ensure premium quality and authentic energy.
π‘ How can I pay?
In the ZenAura webshop, you can pay quickly and securely β with several convenient options to choose from:
β Credit/Debit Card Payment (instant, secure online transaction)
All online payments are processed through an encrypted, secure system, ensuring your data is fully protected.
π‘ How can the crystal be cleansed?
Physical cleaning:
Gently wipe the surface with a soft, dry or slightly damp microfiber cloth. Avoid harsh chemicals and soaking, as this is a natural mineral.
Energetic cleansing:
Many people choose to βrechargeβ their crystals from time to time β this is entirely a personal preference. Common methods include:
- Placing it in moonlight
- Cleansing it with incense or sage smoke
- Brief exposure to natural sunlight (avoid prolonged, intense sun)
Most importantly, place it in a space where you genuinely feel good having it nearby β thatβs how it naturally becomes part of your everyday life.
π‘ How long does delivery take?
We ship all orders via trusted courier service β your product will arrive safely within 3β6 business days. Fast, reliable delivery.
π‘ Is it suitable as a gift?
Yes. In fact, many of our customers specifically choose ZenAura crystal lamps and our other products as gifts.
An item crafted from genuine natural stone is more than just dΓ©cor β itβs a meaningful gift. A symbol of calm, harmony, and care. A surprise that isnβt only beautiful, but also carries a message.
π‘ Is there a 30-day money-back guarantee?
Yes β we offer a 30-day money-back guarantee. If youβre not completely satisfied, simply return your product within 30 days for a full refund. No hassle.
π‘ What happens if I donβt like it after all?
If youβre not satisfied with the product, you can return it within 30 days without providing a reason. Simply notify us by email at support@zenaurastones.com.
π‘ What happens if my product arrives damaged?
If you receive a damaged product, simply send us a photo by email to support@zenaurastones.com.
We will arrange a replacement for you promptly, as customer satisfaction is our top priority.