Refund policy
Return & Refund Policy
Last updated: 23.02.2026
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
β Item must be unused and in original packaging
β Proof of purchase is required
β Customer is responsible for return shipping unless item arrived damaged or incorrect
To start a return, contact us at: zenauraglobal@gmail.com
If your return is approved, we will provide return instructions. Items sent back without authorization will not be accepted.
Refunds:
Once your return is received and inspected, we will notify you. Approved refunds will be issued to your original payment method within 5β10 business days.
Shipping fees are non-refundable.
Damaged or Incorrect Items:
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours with photo proof.
Non-returnable items:
β Gift cards
β Final sale items
β Used products
Exchanges:
We recommend returning your item and placing a new order.
Chargebacks:
Filing a chargeback without contacting us first may result in denial of future purchases.
Contact: zenauraglobal@gmail.com